Sectors

Hotels and Resorts

Floating hotels

Residential and Coastal compounds

Food and beverage outlets

EXECUTIVES

Hotels Consultants and executives’ advisory and operation
Floating Hotels Consultants
Restaurants and Fast food consultants
Food and Beverage and Culinary Consultants
Financial Consultants
Sales and Marketing Consultants
Revenue Managers Consultants

SCOPE OF CONSULTANCY

THE TWO MOST COMMON SCENARIOS IN WHICH YOU WILL MAKE USE OF OUR EXPERTISE.

Individuals or business that is thinking of entering the hospitality industry

Business operations and system development
Food and beverage development/food service/technical kitchen planning
In this case we will provide advice among other things related to
Forecasting project profitability
Defining the right concept
Developing solutions for any scenario
Pre-opening project management and opening assistance
Determining the appropriate target
Developing business strategies

Strategic business plan development
Planning guidelines
Owner representation for owner managed properties or branded ones and hospitality asset management
Site selection
Concept creation and brand development and management
Architecture and interior design and full build out supervision
Franchise agreements support and consultancy
Procurement services

Businesses which are already operating

In this case we will provide you with the tools needed to improve operative results and adapt to current demands without losing sight of the objective of increasing the levels of profitability in the short, medium and long term by:

Property Initial assessment
Consultancy advisory and design program to bridge the gap between current and desired situation
Re development
Strategic hospitality consulting and planning
Owner representation for owner managed properties or branded ones and hospitality asset management
Change of management for a fresh perspective
Rebranding/new concept creation / changing existing culture/
Business and financial consulting

Tailored operational manuals
Human resources and employee training and coaching programs
Development of management, supervisory level, and know how skills
Improvement of organizational communications
Improvement of job performance Marketing program and researches
Expansion of existing customer’s base and market segment if kept
Customer insights
Field auditing and assessments (financial— operational-safety-hygiene-quality- standards-guest satisfaction)

Property Initial Assessment

The purpose of this assessment is to provide the owner a professional opinion of the general condition of his property by measuring a lot of parameter

An hotel operational analysis is similar to a quality audit, but instead of measuring customer experience, a hotel operations analysis identifies problems on the back end of the hotel

We will deal with the employees directly we will identify whether the employees are well for and whether they are supporting the mission of the hotel

We will review the excellence of the operation and where is room to grow (the pros and cons); we will get down to the root causes and the plan to rectify all the deviations

Our consultant will develop and submit a report detailing the findings, than we will held a meeting with the client in order to explain and review the findings and recommendations and agree on the next steps as appropriate and requested from the client

Food and Beverage development /
food service/ technical kitchen planning

Product architecture, sourcing, testing, costing, price modelling

Business operations and systems development

We articulate your ideas into a detailed business plan, formulating a clear operational and financial direction for your project, setting policies and procedures in order to keep a performance standard

Re-development existing ones

Execution of business performance audit, Brand audit, financial results study

Based on results development of alternate models

Pre-opening project management and opening assistance

Revising all the architectural design stages
Monitoring project management
CPA (Critical path schedule) analysis
Operations concepts and manuals
Administration and finance set up
Hand over procedure ready to launch the operation

Strategic hospitality consulting and planning

Benchmarking, Competitive positioning, Market intelligence, Trend analytics

Hotel project development

The essential in launching a successful hotel project is the development of a clear strategic orientation and the target depends of course on the surrounding environment, the company essential role is to escort the investor throughout a tailor-made product based on available resources for a defined segment and
a specific target group

Strategic business plan development and objectives

We will produce a formal declaration of the objectives to attain and we will establish the strategies that will define the course of action to achieve them, encompassing absolutely every aspect of the administration of a hotel, we will plan every step in order to always remain aware about the progress of the project

Setting the vision
Development of the mission and the core values
Complete competition analysis
Swot analysis to be conducted
Reaching to identify the USP” Unique Selling point” and the KPI “Key Performance Indicators”
Introduction of the product portfolio and the services to be offered
Set the targeted market and required segment and based on that set the pricing strategy
Development of marketing strategy and branding
Preparation of the feasibility and financial projections
Preparation of the break even analysis

Participation of all parties

Having established the course of action, it is necessary to ensure that each of the components involved in the operations of your hotel are up to date with new changes. During the stage, we will instruct both staff members and owner in order to achieve the cohesion we seek for the purpose of adapting to the interests of the project

It is only possible to offer the best result through coordinated work as a team Implementation of solutions

Now that objectives are clear, and all the staff and other members are informed, the key moment arrives. The implementation, where we will put into practice each new measure that we have adopted

Subsequently we will carry out periodic measurements in order to find out performance analyse the results obtained and redefine the steps to take

Planning guidelines

General design and drawings according to space specification

Back of the house fit as per the operational needs and requirements

Guest rooms configuration and the most adapted layout

All food and Beverage outlets layout and seating capacities needed as per the set plan and concept

All entertainment and recreation facilities accompanying the project based on destination and attraction needed

Administration area and offices configuration

Stores and receiving area

External and internal signage concept according to created branding or existing one

Recommendation of FF&E (Furniture, Fixtures and equipments) and the OS&E (Operating supplies and equipments)

Owner representation for owner managed properties or branded ones and hospitality asset management

Evaluation of management agreement Definition of guarantee of owners return Definition of reporting system to owner Assurance of owner right of approval Definition of key performance indicators Benchmarking study

Study of hotel marketing concept and if owners is getting a fair rate strategy Evaluation of the operation requirements and the FF& E budget

Assurance that the standards and performance are delivered as per contract and expectations

Make sure that the profit margin is high and fair
Property asset monitoring and control of the capital expenditure

Change of management

Strategic re-positioning, brand re-launch and change of establishment or Company Culture

Creating the awareness for the need of change

Definition of policies targets and objectives

Study the consequences of changes (Brainstorming)

Deal with resistance and fear (surpassing the comfort zone)

Coaching in order to reach acceptance

Implementation of all changes

Monitoring and evaluation

Optimization of policies procedures

Quality assurance and self-audits to assure full implementation

Franchise agreements support and consultancy

With our experience as franchise consultants, we ensure a uniquely tailored service that guarantees a successful franchising journey

Architecture and interior design and full build out supervision

Construction, Interior design, architecture and Engineering for any size of project

At the company it takes teamwork to achieve greatness and businesses can thrive together in fluidity.We work directly with our partners and affiliates on all projects cohesively to maximize our performance and the client’s experience .Our wealth of resources through our partners and affiliates will also ensure the optional services and products available in the industry .Synergy is expected when you are dealing here

Concept creation and brand development and management

We create unique, exciting and sustainable hospitality brands based on your requirements while helping you foreseeing a better path towards success through well crafted concepts, we make ideas realistic

Research and trend analysis/positioning/identity creation/naming/logo/colour palettes Graphic designs/graphic standard manuals/print production/packaging/website development

Tailored operation manuals

All operational manuals are custom designed to meet the exacting needs of your establishment

Marketing program and researches

Our talented marketing team will research and develop a marketing strategy that is designed to assist you in exceeding your sales and financial

Human resources and training

People is what make s a business successful .We provide training services for large or small business to maximize profits and sales opportunities and cover all needed added values given to your clients in order to differentiate your product among competitors, helping you to at least maintain your fair market share and even to go for the extra mile

We are skilled in executive search, human resources management, employee and labour relations and use our decades of hospitality industry experience to help operators develop strong ,mutually beneficial employment relationships with it workforce at all levels of an organization

We include employee relations, training and organizational development, all focused on delivering a positive work environment and resulting in both operational and financial improvements
We understand the need for specific staffing. We aim to provide the best of talent who will be just as passionate as we are

We give priority to staff training to ensure their professionalism meets your requirements

Regardless of the size or type of hospitality organization our consultant will accurately assesses your needs and provide you with a strategic plan to meet your hospitality executive search needs and resolve any human resources employee or labour relations challenges

Customer insight

Our mystery shopper programme provides you with an unbiased snapshot of your guest experience. Measuring the quality of service and products compliance with regulations, offering valuable insight from the most important viewpoint

Field auditing and assessments

(Financial –operational- Safety-Hygiene- Quality- Standards-Guest satisfaction)

Our corporate team will analyse your operations its condition and the general quality of the asset in order to identify areas of opportunity .The audit is followed up with a strategy session that details goals, responsibility, timetables and objectives